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Keeping the Client Happy

"I would like to thank you for your efforts, in particular for your willingness to juggle your schedule and fit in your visit to my property at such short notice and for coming up with a minimal disruption bespoke solution to the restraining straps issue. I’m not sure my wife could have coped with the stress of core drilling!!!!   If I, or anyone I know, ever require the services of a structural engineer in future I won’t hesitate to contact you or recommend your services."

Thank you very much. Your efforts are greatly appreciated.

Mr Cowen

 


 

Local Surveyors Direct Client

Promptness of response:  Alan Wood Partnership – one of their representatives got in touch the very next day, extremely prompt

Quality of service:  The structural engineer that visited my property was very thorough – nothing was ‘too much’ for him and he helped answer many questions my partner and I had.  Seemed very knowledgeable which gave us a lot of confidence to be able to fix things I’d say he went beyond what I was expecting.  Service was excellent!

Value for money: With the Structural work that needed doing with my house, I’d say it was worth every penny!  The knowledge and extend of the report provided was very much worthwhile.

Professionalism:  Absolutely professional! Very courteous, explained things clearly with no jargon.

Mr G Milnes

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